Last updated: 11 October 2026
HydroText Agency is a trading name of [Legal business name][, company number XXXXXXXX - delete if sole trader], [Business address] ("we", "us"). You can contact us at [Contact email]. "You" means the business that signs up for our services.
We set up and manage automated communication tools for your business, which may include missed-call text-back, lead and emergency alerts, booking reminders, review requests and a CRM dashboard (together, the "Services"). The exact Services, setup timeline and any extras are as agreed with you in writing, including by email.
We aim to have your system live within 7 days of you completing onboarding and your kickoff call, but timings depend on you providing the access and information we need.
Our fees are [e.g. a one-off setup fee of £X and a monthly fee of £Y, payable in advance by card or direct debit]. Fees exclude VAT, which will be added where applicable. If a payment is late, we may pause the Services until it is paid. Usage-based costs such as SMS and call minutes [are included / are charged at cost - choose one].
The Services run month to month from the date your system goes live. Either of us can cancel by giving [30 days]' written notice (email is fine). We may end the Services immediately if you seriously breach these terms. Fees already paid are non-refundable except where the law requires otherwise.
The Services rely on third-party providers, including HighLevel / LeadConnector, telephony and SMS carriers, and Google. We are not responsible for outages, changes or failures caused by those providers, or for messages that are delayed or blocked by carriers. We will do our best to work around any problem.
When we handle personal data about your customers and contacts to provide the Services, you are the controller and we are your processor. These terms form the agreement required by Article 28 of the UK GDPR.
| Subject matter and duration | Providing the Services, for as long as you use them |
|---|---|
| Nature and purpose | Receiving, storing and sending calls and messages; managing contacts, bookings, reminders and review requests |
| Types of personal data | Names, phone numbers, email addresses, message and call content and logs, appointment details, job and service details |
| Data subjects | Your customers, leads and other contacts |
We will:
You confirm that you have a lawful basis to collect and use your contacts' personal data, that you have given them the privacy information they need, and that your instructions to us comply with data protection law.
How we handle your own business's information is explained in our Privacy Policy.
We (or our licensors) own the software, templates, automations and materials we use to deliver the Services. You own your business data and content. You give us permission to use your content only as needed to provide the Services.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
Subject to that, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you under or in connection with these terms is limited to the fees you paid us in the 12 months before the claim arose.
The Services help you respond to leads faster, but we do not guarantee any particular number of leads, bookings, reviews or level of revenue.
We may update these terms from time to time. We will give you at least 30 days' notice of any significant change by email. If you do not agree, you may cancel before the change takes effect.
These terms, together with anything we agree in writing, are the whole agreement between us. If any part is found to be unenforceable, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.